Accessibility

Making our information accessible to all

Introduction

Knightstone Housing Association is committed to a policy of equal access to information. To view or download a PDF of our policy on accessibility of communications, please click here: Interpreting, Translation and Other Formats Policy.

We are committed to a policy of equal access to information. 

We are trying to ensure that our website is as accessible to people as possible.

The World Wide Web Consortium (W3C) is an international consortium where Member organisations, a full-time staff, and the public work together to develop Web standards.

Our website has achieved W3C's Web accessibility standards.

Contents

You can find out on this page how we are making our information and website easier for everyone to use.

 Languages

We use Language Line to meet the needs of our customers whose first language is not English. This is a telephone interpreting service so you can speak to someone with the help of an interpreter.

We can provide our leaflets in Chinese, Gujarati, Somali, Polish, Potuguese or Arabic. If you would like to have a leaflet translated into one of these languages please let us know.

We have also a link on each page to Altavista’s Babelfish translation services – this will translate the website into Chinese, Dutch, French, German, Greek, Italian, Japanese, Korean, Potuguese, Russian and Spanish.

To translate our website into one of these languages click on the Babelfish link and type www.futures.org.uk into the box, then choose your language from the drop down menu. The translation service will automatically convert the Futures website into that language.

This type of automatic translation should be understandable but we cannot guarantee that the translation of our site is completely accurate.

Braille

We are able to provide information in braille where needed.

Large Print

If you would like information in large print please ask your housing officer or scheme manager.

If you would like our web-pages to be in larger print you can change the size of the text by clicking on the magnifying glass where it says ‘Change font size’.

Audio

If you would like information on audio tape or CD please ask your housing officer or scheme manager.

Browsealoud

We have added software to our website called Browsealoud. When you activate it, it will read out the web pages for you. You will need speakers in or on your computer to be able to hear it.

It is FREE for residents and other people to use. It also lets you listen to other websites which use Browsealoud as well - look out for the logo which is at the bottom of this page.

Using Browsealoud is particularly useful for people with low literacy skills; dyslexia; mild visual impairment and for those people whose first language is not English.

Please click on this link to go to the Browsealoud website to download the FREE software and get further advice.